Thank you for choosing J.Wills Photography for your printing and editing needs. We are committed to providing you with the highest quality prints and edited images. However, we understand that there may be instances where you need to return the products. This Returns Policy outlines the guidelines and procedures for returning printed photos and edited images for re-editing or reprinting.

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1. Eligibility for Returns:

   • Printed Photos: You may initiate a return for printed photos if there are defects in the printing process, such as colour inaccuracies, poor resolution, or damaged prints.

   • Edited Images: Returns for edited images can be requested if the edits do not match the specifications provided by you or if there are errors introduced during the editing process.

2. Return Timeframe:

   • All returns must be initiated within 14 days from the date of delivery.

3. Return Process: To initiate a return, please follow these steps:

   • Contact our customer support team via email or phone and provide your order details, including the order number, description of the issue, and any supporting evidence (such as photographs) if applicable.

   • Our customer support team will review your request and guide you through the return process.

   • If returning printed photos, you may be required to mail back the defective prints to our designated address. We recommend using a reliable shipping method with tracking to ensure safe delivery.

   • For edited images, you may be requested to provide the original image files for comparison and further analysis.

4. Evaluation and Resolution:

   • Once we receive the returned prints or evaluate the edited images, our team will thoroughly assess the reported issues.

   • If the issues are verified and found to be due to our error in printing or editing, we will offer one of the following resolutions:

     • Re-editing: We will re-edit the images based on your original instructions and specifications.

     • Reprinting: We will reprint the photos using corrected files or resolve any printing defects.

   • If the issues are determined to be unrelated to our services or due to errors in the files provided by you, we may not be able to offer a return or refund. However, we will provide you with detailed feedback and guidance to address the issue independently.

5. Refunds:

   • In cases where re-editing or reprinting is not possible or does not meet your requirements, we may offer a refund for the returned product. The refund amount will be determined on a case-by-case basis, taking into account the nature of the issue and the original purchase price.

   • Refunds will be issued using the original payment method used for the purchase.

6. Shipping Costs:

   • If the return is necessary due to our error, we will cover the shipping costs for returning the prints or edited images.

   • If the return is due to reasons unrelated to our services, you will be responsible for the shipping costs associated with the return.

7. Non-Returnable Items:

   • Due to the personalised nature of our services, certain items may not be eligible for returns, such as prints or edited images that accurately fulfil the provided specifications.

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Please note that this Returns Policy is specific to J.Wills Photography and is subject to change at our discretion. We recommend reviewing it periodically to stay updated.

If you have any further questions or require assistance, please don't hesitate to contact our customer support team. We are here to help you.

Thank you for choosing J.Wills Photography. We value your satisfaction and will make every effort to ensure your printing and editing experience is exceptional.